ESTABLISHING AN ACCOUNT
USA Wholesale Framing Supplies will open an account for
your business if you are actively engaged in picture framing or a related
business, have completed an Account Application, and provided a copy
of your Florida Annual Resale Certificate and Business License, where
required.
If you are requesting an open account, a Credit
Application must be completed and signed by all owners. This
form is available by clicking the above link. You must have Adobe Reader
installed on you computer. If you do not have it, please click this
link; Get
Adobe Reader and install it before viewing. We will process
your credit request as soon as we receive your credit information from
your financial institution. Please fill out this information completely
and accurately, and have the appropriate individuals sign the application
to speed up the process. We will deliver or ship orders prior to credit
approval by C.O.D. or you may charge your orderto a debit or credit
card.
ORDERING
Our customer service staff is available from 9 AM to 4 PM, Monday through
Friday except major holidays to assist you with questions or placing
an order. You may place orders by faxing to 1-888-749-5656 (toll-free)
or 925-1483 (local), 24 hours a day, 7 days a week, emailing to usa@usaframing.net,
or by calling 1-800-749-5656 x1 (toll-free), or 923-3681 x1 (local).
You may also leave your order on the voice mail system before or after
hours. Please note; we will process orders left on the voice mail system
after 4 PM the next business morning.
You may fax (preferred), email or call your order in until 4 PM the
day prior to delivery. Joins and bulk chop orders require a minimum
of 3 working days. Orders being shipped via outside delivery services
will be shipped the same day if placed by 2 PM, except bulk orders,
which require additional processing time.
All orders will be read back for your approval, and stand approved
as read. For your convenience, we have provided an Order
Form that you can copy to make it easier to place your orders. If
you are planning to pay your order with a debit or credit card, please
provide this information when placing the order. We accept VISA, MasterCard,
American Express or Discover.
You will be notified when we are unable to fill an item on your order.
If it is before or after hours, we will either leave a message or send
a fax.
PLACING ORDERS
To expedite the order process, and to minimize errors,
please use the attached Order Form when placing your order. Fax your
order to us at 888-749-5656 (toll-free) or 925-1483 (local), or email
whenever possible to save time and ensure accuracy. Please try to place
your entire order at one time. This helps us control expenses! Invoices
less than $10 may be subject to a minimum order fee.
Company name, account #, and city,
Your name
Telephone number
Quantity, item and dimensions (where applicable),
and
Special instructions.
A normal 1/8" allowance (within tolerances) is added to all
chops. If you want the frame cut exact, please specify, "cut
exact" when ordering or if you want it cut with a different allowance,
please specify that allowance. All chops are cut to inside dimensions
unless otherwise specified. If you want the chop cut to the outside
dimensions, please specify "outside dimensions". Liners
or inside frames should be ordered to fit the picture, then order
the frame or outside frame "to fit" the liner or inside
frame. Wood chops can be cut from 3" to 102-1/2", and metal
chops from 5" to 92-1/2". Minimum footage for chops is 4'
and a leg is 2'. Fillets are sold in length only.
Prior to placing your order, please determine whether you desire
length or chop. When ordering length moulding, please specify the
minimum footage needed. Remember wood moulding may contain allowances
for defects. Please take this into consideration when determining
the footage required.
Please note that we do not make adjustments when cutting wood chops
for variations in the patterns (e.g. knuckles on bamboo). If you want
to ensure that the chop does not have these variations in the corners,
please order length.
Length moulding is sold in sticks that can normally vary from 6' to
12', and is sold in full sticks only. Our Quintessence wood moulding
line ("A" series) is a value line and is sold in bundles
of 2 sticks. Also, generic and kaleidoscope metal moulding is sold
in bundles of 2 sticks.
Metal frames do not come with the hardware needed to assemble them.
Order S501 for hardware with snap hangers or S502 for hardware with
screw hangers.
DELIVERY
USA Wholesale Framing Supplies will deliver free of charge
any order of $50 or more to retail and commercial frame shops and galleries
in our delivery routes on the established days. Higher minimums apply
to outlying areas. If orders are between $30 and $50, there will be
a $5 delivery fee. If orders are less than $30, there will be a $10
delivery fee. If you are closed during your normal business hours when
we try to make a delivery, and do not have a drop spot, a $10 redelivery
fee will apply unless additional items are being delivered which meet
the minimum for free delivery.
SHIPPING
USA Wholesale Framing Supplies will ship chops, length,
and hardware items only. These are shipped via ground services. If you
prefer a different method of shipment, please advise us when placing
the order. Length moulding over 8' will need to be cut prior to shipping.
Please advise us when placing the order how you would like it cut (e.g.
6' + balance). Additional charges apply if a package exceeds 60 inches
in length or 84 united inches (length plus girth), requires additional
handling or is expedited.
USA Wholesale Framing Supplies will give a $7.50 credit off the delivery
and handling charges to retail and commercial frame shops and galleries
for orders of $75 or more that are outside our delivery area. If orders
are under $75, shipping charges plus a $3.50 handling charge will apply.
If the package is being sent C.O.D, there is an $8.50 C.O.D. fee.
While we take care in packaging our orders to prevent damage, occasionally
a package is damaged. If damage should occur to your shipment, please
contact the shipper to file a claim. It is essential that the merchandise,
packing material and boxes be saved for the shipper to inspect. Do not
accept a shipment that shows obvious damage. Refuse the package as "damaged
on receipt."
If goods have been shipped via a motor freight carrier, carefully count
the number of packages and compare to the bill of lading. All notations
regarding missing or damaged cartons must appear on the bill of lading
before the driver leaves your place of business. If damage should occur
to your shipment, you need to file a claim with the motor freight carrier.
USA is not liable for damage or loss in transit.
RETURNS
Please check goods carefully, and notify us of any flaws, damage or
errors in your order, before cutting or assembling. If goods have been
cut or altered in any manner they cannot be returned (for example, length
moulding or mats that have been cut, or chops that have been joined).
Please do not give merchandise to the drivers until a pickup request
has been issued to ensure you receive proper credit. We cannot accept
returns after 15 days. All sales of special order, discontinued or "close
out" merchandise are final. A restocking fee of 15% will be charged
on items you return through no fault of USA.
DISCOUNTS
Volume pricing is available to customers who purchase a mix of products
averaging $1,000/month. Invoices must be paid within terms or you may
lose the volume pricing. A 25% discount is available off the list price
on wood moulding chops except The Woods of Designer Moulding, for items
that you are framing for your showroom. Please specify "showroom
special" when placing the order. 100', 250' and 1000' pricing are
available on wood mouldings, 100' and box prices are available on generic
metal mouldings, and volume discounts are available on foam board, gator
foam, acrylic, and hardware and supplies. Refer to the price lists for
more information. We honor the manufacturer's prices for The Woods of
Designer Moulding so no discounts apply. Please call for a quote if
you have 50 or more wood or metal chops, or joins, or large quantities
of glass, acrylic, foam board, gator foam, mat boards, or hardware and
supplies.
THUMBNAIL & JOIN SERVICE
We will thumbnail your chops, and send along the plastic wedges to
join the chops for $3.25/chop. If you would like this service, please
specify "thumbnail" when ordering chops. We will determine
the appropriate number and size of thumbnails needed based on the width
and depth of the moulding. We do not thumbnail any moulding shown in
our price list with a @ as part of the description due to the narrow
width of the moulding.
We will join your wood chops if you specify, "join" when ordering.
Remember to allow a minimum of three working days. Allow additional
time for bulk orders. Please note; joined frames are delivered by our
drivers and are not shipped.
Joining Fee:
| Up to 24 X 36 |
$9.75 |
| Over 24 X 36 and less than 40 X 60 |
$15.75 |
| Over 40 X 60 |
$29.75 |
Attaching liners to frames:
Specify, "attach" when ordering. |
$5.00 |
CORNER SAMPLES
Corner samples are joined, numbered, have Velcro applied, and are ready
to hang on your walls when you receive them.
Corner samples provided to retail and commercial frame shops and galleries
free of charge remain the property of USA Wholesale Framing Supplies. USA Wholesale Framing Supplies retains the right to charge
$5 per corner sample if corner samples are removed from your showroom
wall and not returned to USA Wholesale Framing Supplies.
COLOR VARIATIONS
Colors and/or finishes may vary from your moulding and mat samples
due to differences in lots; and the amount of time your samples have
been exposed to light. These differences cannot be overcome and should
be taken into consideration when ordering. We do not accept returns
on items because of these variations.
PRICES
Prices are subject to change without notice. Prices shown are effective
on the date indicated on the price sheet.
PAYMENT TERMS
On C.O.D. accounts, payment is required at the time goods are received.
If goods cannot be delivered because payment is not available, a $10
redelivery fee will apply unless additional items are being delivered
which meet the minimum for free delivery.
On open accounts, terms are Net 30 from Invoice Date. Accounts with
invoices over 45 days are placed on credit hold, and payment is needed
prior to processing future orders. A finance charge of 1-1/2% per month
(18% per annum) will be assessed on invoices that are over 30 days old
at the end of the following month. Open accounts with invoices 60 or
more days old will be changed to C.O.D., and you may lose your volume
pricing (if applicable) on these past due invoices. A $30 charge will
be assessed on all returned checks.
WARRANTIES
There are no express or implied warranties of fitness for a particular
purpose in connection with the sale of this merchandise. USA Wholesale
Framing Supplies shall not be liable for any consequential damages.
USA Wholesale Framing Supplies does its best to retain
high stocking levels but does not guarantee that all items will be in
stock at all times. Therefore, USA Wholesale Framing Supplies will not accept any liability for lost sales due to out of stock situations
or inadvertent errors.
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